At Perfora, your smile and satisfaction is our highest priority! We work tirelessly to delight you with our products and make you feel special.

Our consumable products like toothpastes and mouthwashes once opened cannot be repackaged or resold due to personal hygiene challenges. Please note that we cannot offer exchanges or refund on opened or used products. In exceptional cases, we may issue a gift card.

You can return the products at K-3/106A, Second Floor, DLF Phase 2, Gurugram – 122002.

Perfora is not responsible for damage after delivery. We will only offer one year warranty on our electric products for damages during delivery, or any internal defects or product failures. Please note no refunds will be processed in case a warranty claim is accepted. Successful warranty claim makes you eligible for a replacement only. We have a set procedure and SOP that needs to be followed to claim warranty on our products. We request your co-operation on the same.

Please allow us one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery with an unboxing video via email on hello@perforacare.com or call/whatsapp on +91 – 9999289288. An unboxing video is mandatory to claim shortage or damage in transit.