Return And Cancellation Policies
At OneGreen, we strive to give you the very best shopping experience. In case you want to cancel an order, you placed, a cancellation request can be entertained for the following reasons: –
Damaged product received: We take utmost care while packaging the products for you but due to unforeseen circumstances, if you receive damaged products, we can cancel your order and issue a refund or replace the product. Please let us know within 24 hours of receipt and we will take the necessary steps. In case a complaint is registered with us after 24 hours of receipt of the order, we will not be able to cancel the order.
Incorrect items received: We are very particular about our fulfilment process and ensure that the right order reaches the right person at the scheduled time. However, in case you receive items that are different from the ones you ordered, we will arrange reverse pickup and will get the right product delivered at the earliest. Please let us know within 24 hours of receipt and we will take the necessary steps. In case a complaint is registered with us after 24 hours of receipt of the order, we will not be able to cancel the order.
Any other reasons for cancellations or returns would be handled on a case-to-case basis and we do not guarantee a cancelation or an issuance of refund.
Cancellations And Refund
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48 business hours of us receiving the products back. It may take 2-7 business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48 business hours of us receiving the products back and your bank details on email. It will take 2-3 business days for the amount to reflect in your account.
In case of payments using discount vouchers, while cancelling your order, they won’t be refunded as vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
Returns And Refund
In case you have received damaged or incorrect items, you can raise a return/exchange request for a product within 24 hours of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Step 1: Contact our Customer Support team via email (firstname.lastname@example.org ) or sending us a message on WhatsApp within 24 hours of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will arrange reverse pick up for the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received in their original packaging with their seals, labels, and barcodes intact and the same is confirmed by the brand/seller.
Returns will not be accepted under the following conditions:
Product is damaged due to neglect, improper usage, or wrong application.
Returned without original packaging including, price tags, labels, freebies.
Defective products that are not covered under Seller/Manufacturer’s warranty.
Product is used or altered.
If the request is initiated after 24 hours of order delivery.
Free product provided by the brand/seller.
Any other reasons, like a customer whim of ordering product by mistake or error, not available at the billing address and such.
Personal care appliances and intimate hygiene products are not eligible for return due to hygiene issues.