RETURN POLICY

All orders and goods at cuddle care are checked & reviewed thoroughly before dispatch. Since diapers fall in the hygiene product category, we do not accept any returns or exchanges unless customer has received an incomplete/wrong order, OR if the product has a manufacturing defect (i.e tear, stains, stitched incorrectly). In any of the above cases, the correct order will be sent or replacement will be offered based on the nature of the issue. The defect MUST be brought to our notice within 24 hours of product receipt. It will be of great help if the customer can share pictures of the defect and their order receipt. In order to cancel or return an order you need to mail us on contactcuddlecare@gmail.com. The product should be unwashed and unused and with original packing. 

Please note that fabric wearables can show minor variations in print, color, snap buttons, stitching and cut from batch to batch. These variations however, do not affect the performance of the product as each product goes through multiple levels of quality checks to ensure that you only receive the best from us. Cuddlecare reserves the right to decide whether a problem is a defect or a nature of the product. 

Please note that COD orders are non-refundable. In such a case, only a replacement can be provided. Please note that a package cannot be opened unless the cash on delivery charges have been paid. 

EXCHANGE POLICY

We are committed to delivering products that meet your expectations and strive to give you the best service always. However, diapers fall under the hygiene product category and we not offer exchanges for the same. Although, if they are unwashed and unused, we might accept the exchange as an exception. Cuddlecare reserves the right to accept or reject requests for exchange. If we do accept exchange, the item’s has to be shipped to us by you. Upon the receipt of item’s, we shall ship other items of the same type value or issue a credit note(coupon) of the equivalent amount.

Please note that Sale items cannot be returned, exchanged or cancelled and that they do not qualify for refunds.