RETURN / EXCHANGE POLICY

1. Non-Returnable
2. This item is non-returnable due to hygiene nature of the product
3. If you want to exchange your order, please e-mail over or call us we will place return order. we process the exchange of the product once the products have been received and verified at our warehouse
4. Exchange will be processed only if:
   
   • • It is determined that the product was not damaged while in your possession;
     • Product is Not used
     • The product is not different from what was shipped to you;
     • The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact,
       

       Cancellation before shipment (Only valid on orders place & delivery in India):

       • If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on feedback@organicuncles.com or call us on +91 7490055189 (Mention time to call).
       •  In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

       Cancellation post shipment:

       We are not accepting post-dispatch cancellations on orders.

       How will I get refunded for the cancelled orders and how long will this process take?

       1. In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

       2. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

       3. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

       4. For cash on delivery transactions, We will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.