At Top Secret, customer satisfaction is our topmost priority. Hence we make sure that all our products are made by experts and the best supervision with promising ingredients. If you don’t like our products or don’t find them suits you, you can now exchange or return them. For claiming to exchange or return the product click photos, tell us the reason by writing us to on admin@onegreen.in. Once that is done our team will reach out to you and the process will be initiated.

For issues related to products, you will have to send us a mail within 14 days of receiving the product. Please allow one to three weeks from the day you return your package, for your refund request to be fully processed and closed.

Please write to us within 14 days of receiving the product that you would like to refund with the following details:

• Invoice number
• Details of your request or complaint
  Images or videos to support the complaint with Batch details visible as below, without
• which we cannot process the request

In case the product is not sealed/leaked/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton, and outer packaging images too. Please also send images to show the seal has been tampered with if that is the claim along with the above.

In case the product received is empty or volume of the product is less or the product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and

outer packaging images too.

In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging

Mono carton refers to the Top Secret box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.

Once all the details are received, our team will revert to the complaint/ query/ issue within 3 days. In case a refund is approved for your complaint, you will be informed of the same with an authorization number. If your request is approved the refund will reflect in your account within 10-15 days.

Please note orders for Gift boxes are not applicable for exchange or refund here.

Top Secret is not responsible for damage after delivery.

Cancellations:

For cancellation related queries, write us at admin@onegreen.in

If you cancel the order, the remaining amount will be refunded back into your account. It may take 8 – 9 business days for the amount to reflect in your account.

No cash refunds are permitted.

Customer to Send Email within 24 hours
(If Approved) Refunds processed in 10-15 days/ Replace Product within 2 weeks