Several Products such as spa bars, menstrual cups, lip balms, toothbrushes and toothpaste are Non Returnable.  These items are non-returnable due to hygiene/health and personal care/wellness nature of the product. The products which are damaged or have been wrongly sent to the customer are eligible for exchange.  An exchange/return request should be raised via email quoting order number along with a photograph of the product to – [email protected] Please note that exchanged goods (where an exchange is accepted by us) should retain the original label. Goods that are damaged/without labels will be returned to the customer without any refund We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.