Paushtik is unable to accept returns or exchanges on food related products as the nature of the product is found under perishable goods. We package our products fresh after an order is placed. For this reason, we have high standards in food safety and therefore returns are not placed back into our inventory. If a product defect is found by the consumer and verified by the brand the brand will initiate a full refund process for the user and a further discount of 10% will be provided by the brand to the consumer for any inconvenience caused which will be processed in 2-3 days. To initiate the refund process for product defect verification to occur photos of the products need to be mailed to [email protected] . In extraordinary circumstances where a product that does not meet our high food and safety standards reaches a consumer and is acceptable by the brand, the brand will initiate a recall of the product for an investigation where the cost of shipping will be paid in full by the brand. Additional Information: Items outside the 15 days after sales window will not be issued a refund in any circumstance