Cancellation Policy

Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.

Returns and Refund Policy

We’re totally stoked about our Coffee and we’d love it if you love it as much as we do. However, if you are unsatisfied with any coffee purchase you have made from our website, just give us a shout out within 7 days of shipment on nell@cuppacity.com for a replacement or 100% refund of the purchase price back to your account, with such return / refund is justified and agreed upon us both.

Please make sure to include:

– Your name

– Date of purchase

– The items you would like refunded

– Order Number

– The reason for the return (optional, but we’ve love to use your feedback to improve our products) (Throw in images for us to expedite the process for you)

Please note: All brewing equipment can only be refunded if it is returned back to us in new and unused condition

Refunds are initiated within 5 days of notification. The amount of time it takes before the money is credited back to the customer’s account depends on the clearing cycle of the customer’s bank.